Frequently asked questions (FAQ)

Ask1: I would like to contact your company, but I am not sure if you understand English or if there may be any mistake in communication?

Answer: Thank you for your consultation. As an international trading company, our customer service team members have excellent English listening, speaking, reading, and writing abilities. In addition, our team also has a professional knowledge in mechanical design, and is proficient in professional vocabulary in the fields of plastics, metal forming, tooling & molds, and machining. 20 years of rich experience ensure that our company can fully understand your requirements for the product and provide our suggestions. We believe you will not be disappointed after contacting our company.

Ask2 I have developed a product myself and would like to know the manufacturing cost. Can you help me?

Answer:No problem at all. Please contact us, and our service team will communicate one-on-one with you after understanding your design proposal.

Ask3: Hello, I would like to send the drawings to your company for inquiry. But I am very concerned that my product's intellectual property rights are not protected. May I ask how your company handles my situation?

Answer: This is a great question. As a service provider, our company fully understands the hard work and cost that customers pay to develop new products. Respecting intellectual property rights is our consistent proposition, and our company will sign a  “None disclosed agreement”  with you to ensure that your drawings will not be leaked. At the same time, our company will not disclose your drawings to third parties in actual operation.

Ask4: Hi, I don't want to go to China. I would like to know once I paid for the molds to producing my products. Can I ship the molds back whenever I want?

Answer:Dear customer, you have the right to handle your mold. The property rights of the molds produced by our company belong to you. Once you have payoff the molds and the molded parts (if any). Our company will assist you in transporting the molds to your designated destination.

Ask5: Hello, I come from a university laboratory. I have some parts to make, but each part only needs one. Can your company accept such a small order?

Answer:Dear customer, thank you for your inquiry. Our company supports small-volume production, and one non-standard part can also be shipped. Please contact us and provide your drawings and time requirements. Our company will reply as soon as possible.

Ask6: Hello, I‘m from mold company in the United States. I would like to know if you can in house design and manufacture high-quality molds according to our requirements?

Answer:Dear customer, thank you for your inquiry. As a professional mold customization company, our company is very willing to cooperate with your company. Please inform us of your mold requirements, such as the mold steel , runner type & brand, core & cavity numbers, and specifications of your injection molding machine. We will provide a quotation plan based on the data you provide.

Ask7: Hello, I have a mold that has been in use for 10 years. Now I want to make another set. Can you make a same one?

Answer:Dear customer, thank you for your inquiry. Duplicate a same mold is unique job. Once you kept the design of original mold, it will be easier. We can process machining each parts according to your design and test it when it finished. If there is no mold design in our hand. We need your help to show us your mold and we will start it from re-design.

Ask8: Hi, I come from Windsor, Canada. We need suppliers to provide us with the processing of mold parts & components. (Notice: it's not the entire mold.) I am not sure if your company has experience in similar work

Answer: Dear customer, hello. I believe you are a mold engineer with rich experience. Outsourcing mold components requires extremely high design capabilities. Because the supplier only machining the components of the mold, it is not possible to evaluate the performance of the mold through mold trail shoting. You can send us the 3D drawings of the parts, inform us of the material and heat treatment hardness, and note the tolerances for each feature. Our service personnel will closely contact you to ensure that everything is alright.

Ask9: Hi, I am Industrial Designer and I need to make some custom parts for my clients to verify my design. Do you accept using different materials to produce the same part?

Answer: Thanks for asking. We can work with a variety of materials including plastic, metal, and composite. Our experience extends beyond conventional molds, also including small volume molds, vacuum casting and 3D printing. We could talk about your idea and try to figure out the best process for each material.

Ask10: Hi, I am Industrial Designer and I need to make some custom parts for my clients to verify my design. Do you accept using different materials to produce the same part?

Answer: Thanks for asking. We can work with a variety of materials including plastic, metal, and composite. Our experience extends beyond conventional molds, also including small volume molds, vacuum casting and 3D printing. We could talk about your idea and try to figure out the best process for each material.

Ask11:Hey there, I'm from an e-commerce company that specializes in diving products. Our company needs a factory quick on the trigger. The cycle time for Hot products are very short, we would like to know how long it will take for your company to transfer the products from drawing samples to finished packaged products ?

Answer: Thanks for inquiry. We can help you to create your Exciting new product. We can matchmake with your design team or with your purchase team. The manufacturing time including

The manufacturing cycle of a product includes the following parts:

Design evaluation cycle: 3 working days. Our company needs to understand your product design drawings and design requirements. If any adjustments are needed midway, we will discuss with your company.

Mold making cycle: More than 25 working days, (usually 25-45 working days depending on the size and complexity of each parts) Our company needs to arrange the molds layout for all components and carry out mold production

Packaging manufacturing cycle, it is necessary to confirm the design requirements, including the materials of the packaging box (paper box packaging, plastic blister). Your company needs to provide artworks for filming, which is carried out synchronously…